Frequently Asked Questions
Everything you need to know about ordering from Bloom Supply Canada.
About Bloom Supply
Q: Is Bloom Supply Canada a legitimate dispensary? Yes. We are a Canadian-owned online cannabis and psilocybin mushroom dispensary with over 3,600 verified customer reviews and a 4.89/5 average rating on Reviews.io. We have operated since 2023 and have served tens of thousands of Canadian customers. We source exclusively from licensed Canadian growers and ship via Canada Post Xpresspost.
Q: Is bloom supply legit? Absolutely. Read our unfiltered customer reviews on Reviews.io — over 3,600 customers have reviewed us with an average of 4.89 out of 5 stars. We stand behind every order with a responsive support team.
Q: Where are you located? We are a Canadian-owned company shipping from within Canada. All orders are processed and shipped domestically — there is no international customs risk.
Ordering
Q: What is the minimum order? Our minimum order is $150.
Q: Is there a maximum order? There is no maximum order limit.
Q: Can I modify or cancel my order after placing it? Orders are processed quickly. If you need to modify or cancel your order, contact us immediately at [email protected]. If your order has not yet been shipped, we will do our best to accommodate the change. Once shipped, orders cannot be modified or cancelled.
Q: Do you offer bulk pricing? Yes — bulk pricing is available on select flower and mushroom products. Bulk options are displayed on individual product pages.
Q: How do I use my 20% first-order discount? The 20% new customer discount is applied automatically at checkout when you create a new account. No code required.
Payment
Q: What payment methods do you accept? We accept credit card, debit card, and e-Transfer. All card payments are processed through a secure, PCI-compliant payment processor using 256-bit SSL encryption.
Q: How does e-Transfer work? Select e-Transfer at checkout. You will receive an email with our e-Transfer details. Send the payment to the provided email address. Your order will be processed once payment is received — typically within 1–2 hours during business hours.
Q: Will cannabis appear on my billing statement? No. Your billing statement will show a discreet generic charge reference with no indication of cannabis or our dispensary name.
Q: Is my payment information secure? Yes. We do not store credit card numbers on our systems. All payments are handled by PCI-compliant third-party processors with 256-bit SSL encryption.
Shipping and Delivery
Q: Do you ship across all of Canada? Yes — we ship to all 10 provinces and 3 territories via Canada Post Xpresspost.
Q: How long does delivery take? 2–5 business days for most Canadian addresses. Remote locations may take longer. A tracking number is emailed to you when your order ships.
Q: How is my order packaged? All orders ship in plain, unmarked packaging with no external indication of contents. Products are vacuum-sealed internally for freshness and odour control.
Q: Is there free shipping? Yes — free shipping on all orders over $99. A flat shipping fee applies to orders under $99.
Q: What if my package is lost? Contact our support team with your order number. We will investigate with Canada Post and arrange a resolution.
Products
Q: What products do you carry? We carry cannabis flower (AAAA to AA grade), THC edibles, vape cartridges, concentrates, dried magic mushrooms, and psilocybin microdose capsules.
Q: Are your products tested? Yes. All products are sourced from licensed Canadian growers and suppliers who conduct potency and contaminant testing. Certificate of Analysis documentation is available for our product range.
Q: Do you sell magic mushrooms? Yes. We carry dried psilocybin mushrooms across multiple strains and precision-dosed microdose capsules. Must be 19+ to purchase.
Q: How is your flower graded? We use a standard Canadian market grading scale: AAAA (premium — top shelf, dense, high trichome coverage), AAA (excellent — great potency and quality), AA (good — solid everyday value). All grades are assessed physically by our sourcing team.
Q: How should I store my cannabis products? Store dried flower in an airtight container in a cool, dark location away from direct sunlight and humidity. Edibles should be stored in a cool, dry location — refrigeration is recommended in warm weather. Keep all products safely stored away from children and pets.
Legal and Age Verification
Q: Is it legal to buy cannabis online in Canada? Yes. Cannabis is federally legal for adult recreational use under the Cannabis Act (October 2018). Online purchase from domestic Canadian vendors is permitted. Buyers must be 19+ (18+ in Alberta and Quebec) and comply with applicable provincial regulations.
Q: How do you verify age? By creating an account and placing an order, you confirm you are of legal purchasing age in your province or territory. We reserve the right to require additional age verification and to cancel orders where we suspect the purchaser is a minor.
Q: Can I give cannabis as a gift? You may purchase cannabis as a gift for another adult who is of legal age in their province. We ship to the address provided at checkout — it is your responsibility to ensure the recipient is of legal age.
Contact and Support
Q: How do I contact Bloom Supply? Email us at [email protected]. We respond within 1 business day, typically faster.
Q: What are your support hours? Our support team operates Monday to Friday, 9am to 6pm EST. We monitor email outside these hours for urgent issues.
Q: I have a complaint — what do I do? Email [email protected] with your order number and a description of the issue. We take all complaints seriously and respond to every one.
DISCLAIMER (all policy pages)
Must be 19+ to purchase. Bloom Supply Canada ships within Canada only. All products are for adult personal use in compliance with applicable Canadian law. Cannabis and psilocybin products have not been evaluated by Health Canada for therapeutic use.