Refund and Returns Policy

Refund and Return Policy

Last updated: January 1, 2025

We stand behind every product we sell and every order we ship. This policy explains what we can and cannot do when something goes wrong with your order.

All Sales Are Final

Due to the nature of cannabis and psilocybin products, all sales are final. We are unable to accept returns of any products once an order has been shipped. This applies to all product categories — flower, edibles, vapes, concentrates, magic mushrooms, and microdose capsules — regardless of the reason for return.

This is consistent with standard practice across Canadian cannabis retailers, both online and physical, and reflects the nature of perishable, consumable products.

If you are unsure about a product before ordering, please contact our support team at [email protected] and we will help you make the right choice.

When We Will Make It Right

While we cannot accept returns, we will always take responsibility when we have made an error or when a product arrives in unacceptable condition. The following circumstances qualify for a replacement or store credit:

Wrong items received. If your order contains incorrect products — wrong strain, wrong product, wrong quantity — contact us within 48 hours of delivery. We will verify your order details and arrange a replacement for the correct items at no additional charge.

Damaged products. If products arrive damaged due to transit mishandling — crushed packaging, broken vape cartridges, leaking edibles — contact us within 48 hours of delivery with photos of the damage. We will assess the claim and offer a replacement or store credit at our discretion.

Missing items. If your order arrives with items missing, contact us within 48 hours of delivery with your order number. We will verify the issue against our packing records and arrange a replacement for missing items.

Significantly misrepresented products. If a product arrives in a condition that is materially inconsistent with its description and grade on our website — and the issue is verifiable — contact us with photos and we will review the claim.

How to Submit a Claim

To submit a claim under this policy, email us at [email protected] within 48 hours of your delivery confirmation with the following:

Your order number
A clear description of the issue
Photos of the affected product and packaging

Claims submitted after 48 hours of delivery confirmation may not be accepted. We are unable to process claims without an order number and supporting photos where applicable.

We respond to all support emails within 1 business day.

Resolutions We Offer

Depending on the nature of the issue, we offer the following resolutions:

Replacement shipment — We reship the affected items at no charge. Replacements are processed and shipped within 1–2 business days of claim approval.

Store credit — Applied to your account for use on any future order. Store credit does not expire.

Partial refund — In limited circumstances where neither a replacement nor store credit is appropriate, we may issue a partial refund to your original payment method. Full refunds are issued only in cases where we are unable to fulfil your order at all.

We do not issue refunds for:

Change of mind
Potency or effect preferences (cannabis affects everyone differently)
Products consumed before a complaint is raised
Packages confirmed as delivered by Canada Post tracking

Lost Packages

If your Canada Post tracking shows your package as in transit but it has not arrived beyond the estimated delivery window, please first:

Allow 1–2 additional business days, as Xpresspost estimates are not guarantees
Check your Canada Post tracking for updates or notice cards
Check with household members and neighbours

If your tracking has not updated for 5 or more business days and your package has not arrived, contact us with your order number. We will open a trace with Canada Post on your behalf.

If Canada Post confirms the package as lost, we will reship your order or issue store credit — your choice.

If Canada Post tracking shows delivered, we are not able to automatically reship or refund. We will assist you in filing a claim with Canada Post and review the circumstances, but confirmed-delivered packages fall outside our standard replacement policy. We handle these on a case-by-case basis.

Refused or Undeliverable Packages

If a package is returned to us because it was undeliverable — wrong address provided, unclaimed at the post office, refused by the recipient — we will contact you to arrange reshipment. Reshipment fees apply. We are not responsible for packages returned due to an incorrect address provided at checkout.

H2: Cancellations

Orders can be cancelled only before they have been shipped. If you need to cancel an order, contact us immediately at [email protected]. If your order has already been processed and shipped, we are unable to cancel it and this refund policy applies.

If we cancel your order for any reason on our end — out-of-stock product, payment issue, fraud prevention — a full refund will be issued to your original payment method within 3–5 business days.

Our Promise

We built Bloom Supply on the principle that our customers should always feel confident ordering from us. That means being honest about what we can and cannot do, responding quickly when issues arise, and never leaving a legitimate problem unresolved.

If you have a concern about your order that isn’t covered by this policy, reach out anyway. We will do our best to find a fair solution.

Email: [email protected] Response time: Within 1 business day Support hours: Monday to Friday, 9am–6pm EST